Account Limit Exceeded

Olá,

Já apagamos todos os cadastros que existiam, mas o nosso limite do plano permanece excedido.

Podem verificar?

Obrigado

Hi Marcos,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your issue. I checked your account, and it seems that you have reached the upload space limit. Your account is limited to 100.00 MB, but it has already exceeded this limit, with 121.20 MB at present. You can refer to this guide to learn about the features and limitations of your account. To resolve this issue, I recommend taking the following steps:

1. Download your existing submissions as PDF/Excel/CSV files to preserve your submission data.

2. Delete your existing submissions and make sure to purge them completely from your account. This will free up the upload space. Please follow the steps below to delete and purge your form submissions:

• In the Submission table, click on the Select All button on the left side.
• Click Delete on the upper right side of the page to delete all selected submissions.
• Once deleted, click on the Ellipsis icon beside the Form Submission name.
• Select Trashed Entries.
• The trash folder will automatically pop up on the left side of the screen.
• Click on Select All once again, then click Delete Forever.

After you complete these steps, your total upload space will be automatically cleared, allowing you to use the forms normally. You can also upgrade your account, increasing your usage limit. Visit our pricing page to learn more about the available plans, features, and differences between them. 

Give it a try and reach out again if you have any other questions.

Hi,

I already did this. The Trash entries is Empty in all forms. But the Upload space remains exceeded. Can you help?

Regards

Hi Marcos,

Thanks for getting back to us. We sincerely apologize for the inconvenience. Upon checking on your account, your upload space is now at 0MB. You're account is active, has empty storage, and should be working fine now.

Reach out to us if you have any questions.