Not receiving notification email

Hello,

Thank you, Yes now account usage is below your limits. But also now i don't receive email with new form that has been filed.

Why?

Regards

Hi copygeneralpl, 

Thanks for reaching out to Jotform support. I've checked your email logs and I noticed that when the sender is noreply@jotform.com the email is correctly sent, when the sender is your custom SMTP, the email fails. You can check your email logs from your account. Let me show you how:

1. Go to Account Settings.
2. Select History on the left.
3. Select Emails in the filters.
4. Click on the small arrow to see the log details.

You should have been able to receive the email sent from noreply@jotform.com, can you check in your spam folder or in another subsection of your mailbox? You can consider to Whitelist Jotform IPs and Domains. About the custom SMTP, it looks like the issue is from your provider side, you should investigate it with them.

Let us know if you need any other help.