Form Fields Are Not Showing Correctly

  • ksdraft
    Asked on 13 września 2023 08:55

    Witam, dzisiaj pojawił się u mnie problem z edycją formularzy. Po kliknięciu na logo ponad formularzem, wszystkie opcje nachodzą na siebie i stają się nieczytelne (załączam screenshot pod spodem, w załączniku dostaje info o błędnej nazwie pliku), niestety jest to nieodwracalne. Pomogą mi Państwo w rozwiązaniu tego problemu?


    Form Fields Are Not Showing Correctly Image 1 Screenshot 20

  • Jovanne Jotform Support
    Replied on 13 września 2023 19:27

    Hi ksdraft,

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Are you perhaps referring to the Liga 36+ Wejście na boisko Piątek Form? I checked the form, and it is showing fine on my end. Please take a look at the screenshot below:

    Form Fields Are Not Showing Correctly Image 1 Screenshot 20

    Can you please try clearing your browser cache or using a different browser or device and see it that makes any difference?


    Give it a try and let us know how it goes.

  • ksdraft
    Replied on 14 września 2023 11:28

    No, I am reffering to the Piłka 36+ Wejście na boisko Niedziela Form, which i cloned from properly working Form, that looked just like the one you asked about. After cloning the form, I wanted to change the logo, when I clicked at it all the options started to cover eachother, everything was melted together and I couldn't undone it. Can you help me with that issue? It's pretty urgent.

  • Lorenz Jotform Support
    Replied on 14 września 2023 23:38

    Hi ksdraft,

    Thanks for reaching out to Jotform Support. I checked your form and I'm seeing the issue you're referring to. To fix it, you just need to remove the question padding. Let me show you how to do it:

    • In the Form Builder, click on the blue Roller Paint icon.
    • Next, go to the Styles tab.
    • Then, clear the -8 pixel specified in the Question Spacing.
    • Finally, click on Save.

    Form Fields Are Not Showing Correctly Image 1 Screenshot 20

    Give it a try and let us know if there's anything else we can help you with.