PDF Attachment : show signature links

  • libertumpsa
    Asked on 4 września 2023 08:22

    Witam.

    Mam pewne problemy ze stworzonymi formularzami i chcę prosić o pomoc w rozwiązaniu.

    1. Dokument PDF, który tworzy się na podstawie danych z formularza umieszcza podpis klienta w postaci linku, a nie grafiki
      Błędy w formularzach Image 1 Screenshot 30 Screenshot 10 Ponadto link ten prowadzi do strony 404!
      Błędy w formularzach Image 2 Screenshot 41 Screenshot 21W zasadzie każdy link do grafiki (np. przesyłanej w formularzu przez klienta) prowadzi do strony błędu 404.

    2. W procesie zatwierdzania, automatyczne maile do klientów (adresy podane w formularzu) wysyłane są z opóźnieniem 10 minut, a czasem nawet więcej! Nie może tak być, że klient otrzymuje potwierdzenie wypełnienia formularza po tak długim czasie.
  • Camila Jotform Support
    Replied on 4 września 2023 10:07

    Hi libertumpsa

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Let me look into it and get back to you with a solution.

    As for your other question, I've moved that to a new thread. You can check that out here.

    We appreciate your patience and understanding while looking into it. 

  • Camila Jotform Support
    Replied on 4 września 2023 10:37

    Hi libertumpsa,

    Thanks for patiently waiting, When I tested it on my end it seems that everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    PDF Attachment : show signature links Image 1 Screenshot 20

    Can you please try to remove the signature field in your form and re-add it again and test on your end? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Let us know if you need any more help.