Problem z działaniem formularza

  • TYLKA_kontakt
    Asked on 15 maja 2023 03:36

    Dzień dobry,
    Odnotowaliśmy problem z działaniem formularza. Przesyłam link do formularza oraz screen z występującą przypadłością.

    Bardzo proszę o pomoc w rozwiązaniu problemu. Nasz formularz aktualnie nie działa i musieliśmy zejść do epoki papieru i długopisu.

    Jotform Thread 5155876 Screenshot
  • Vincenzo Jotform Support
    Replied on 15 maja 2023 05:32

    Hi TYLKA_kontakt,

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. 

    Now, I'll help you with your question. Unfortunately, we have not received the URL of the form affected. Please share it so we can better assist you. Consider following this guide to know Where to Find Your Form URL.

    Just to clarify, is this happening only to one user? Are your other forms working correctly? Do you know if your users are using mobile devices when submitting the form? Also, is your form embedded on a webpage? If yes, please share the link of the webpage too.

    Once we hear back from you, we'll be able to move forward with a solution.