cannot process this card type or currency

BlueSnap message:

Temporarily we cannot process this card type or currency. Please change either and try again 

What's the problem?

Hello Ewa,

Thanks for reaching out to Jotform Support. Since you are writing this ticket as a Guest user, we are unable to view your account to troubleshoot further. Could you lelt us know your account name and what you were trying to do? This would help us move forward.

If you were trying to fill a form you might have to reach out to the Person who gave you the link/ or the website where the from is ambedded so they can check if everthing is set up okay,

As the message suggest trying with anthoer Card or currency might solve the issue.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I pay for MyHeritage subscription. On an annual basis.
So far, the payments have gone through without any problems.
The last charge could not be collected. I got a notification from
MyHeritage recommending that I change my financial information in
BlueSnap.
I entered my card number in BlueSnap. Type: Mastercard, currency: PLN.
BlueSnap returned the message: Temporarily we cannot process this card
type or currency.
I don't have another card. I do not use other currencies.
My card was issued by the largest bank in Poland.
MyHeritage support does not answer questions.
I don't understand this situation and this problem.
Regards
Ewa
W dniu 2023-05-12 08:43, Jotform napisał(a):
...

Hi Ewa,

Thanks for the explanation. Things are much clearer now. I understand how difficult and stressful this is. However, we here at Jotfrom offer only a Form Builder that integrates payment processors. Maybe you will be able to find better help at BlueSnap Support. They should be able to tell you if anything has changed on their end.

Let us know if there’s anything else we can help you with.