Moje formularze zostały usunięte i oczyszczone 19 listopada

Dzień dobry!
Zgłoszono mi, że klienci nie mogą wypełnić formularza pod linkiem: https://form.jotform.com/243232527150346

Zajrzałem, więc do naszych formularzy na koncie i okazuje się, że nie ma tam formularza nie tylko tego, ale i kilkudziesięciu stworzonych ostatnio. Najnowszy formularz, który widzę na naszym koncie utworzono 22 maja 2023 roku.
Proszę o pilne przyjrzenie się sprawie.

Z poważaniem
Wawrzyniec Kubeczak
Studio ABM

Hi Studio ABM,

Thanks for reaching out to Jotform support. Unfortunately, we do not currently offer support in Polish so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, I've checked the URL and the form is missing. It seems that it has been deleted. To further investigate, it would be helpful if you could grant us access to your account. Here's how to do it:

1. Access your Account Security Page.
2. Scroll down to Jotform Support Access and set the toggle to ON.

Once we hear back from you, we'll be able to move forward with a solution.

Hi! I gave you access to my account.
After short investigation we are shure, that someone has deleted these forms on purpose.
Could you check the IP number of the person who deleted these forms?

Wawrzyniec Kubeczak
Studio ABM

Hi Studio ABM,

I've checked it and all the forms you're referring to have been deleted on November 19th. It seems that these actions have been made through your account. You can check out this guide about How to View Your Account Activity Logs.

Unfortunately, is not possible to check from which IP has been made an action but, you can check the last logins. From there, you'll be able to see the IPs and the dates of the recent logins.

Give it a try and let us know if you need any other help.

Hi,
For shure you don't have any backup of these forms?

Wawrzyniec Kubeczak
Studio ABM

Hi Studio ABM,

Unfortunately, since the forms have been purged, they have been permanently deleted. I've escalated your request to our developers to check if they can do something about it but, we can't assure you the result in this case.

Let us know if you need any other help.

Thank you. Tables are especially crucial for us, because we use the data contained there in our daily work.
For the future: can I make backups on my account? If yes, how to?

Kind Regards
Wawrzyniec Kubeczak
Studio ABM

Hi Studio ABM,

Thanks for getting back to us. Yes, you can make backups to your file through export your Jotform data in settings by clicking on the "Download my Data" in the Data section. Kindly refer to this guide, and the screenshot below:

1. In your right corner, click your Profile.

2. Click the Setting menu.

And next, on your left side navigation

1. Click first the Data Menu and,

2. then click the Download My Data button

Google Sheets integration as well if you want to push submissions data into Google sheets, so kindly check this guide.

Give it a try and let us know if there’s anything else we can help you with.

Hi,
In previous correspondence, I asked about the possibility of data recovery. I just want to confirm whether it is or it's not possible to recover our forms and tables (because it is crucial in our daily work) that were intentionally deleted by someone.

Kind Regards,
Wawrzyniec Kubeczak
Studio ABM
Wroclaw, Poland

Hi Studio ABM,

As my colleague mentioned, the forms were purged on November 19th, which typically means they can no longer be retrieved from our system. However, since you’ve clarified that this action wasn’t initiated by you and the purge happened recently, we’ve escalated this to our relevant team for further investigation. Note that we cannot guarantee that the forms can be restored.

If there are any updates, we’ll circle back to this thread and let you know.

Okay, thanks.
I'm waiting to hear from you.

Kind Regards,
Wawrzyniec Kubeczak
Studio ABM

Hi,
I am still hopeful that it will be possible to recover at least some of the tables. For us, each recovered table is a real treasure. 

Kind Regards
Wawrzyniec Kubeczak
Studio ABM

Hi Wawrzyniec,

There haven’t been any updates yet. I’ve marked this as a Priority and reached out to our related again. We’ll let you know as soon as there’s an update.

Thanks for your patience in advance.

Thanks very much again.

Kind Regards,
Wawrzyniec

Hi,
I am coming back to this matter to make you aware of how important these tables are to us. It turned out that someone had hacked into our server and, using access, deleted, among others: data from your server on our account - the police are already dealing with the matter.

If you need to pay for the data recovery service, we are ready to bear the costs.

Kind Regards,
Wawrzyniec Kubeczak
Studio ABM

Hi Studio ABM,

We have noted the additional details you provided about this issue. This information has been shared with the relevant team to assist with troubleshooting.

Although we don’t have a solution yet, rest assured we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

We really appreciate your patience and understanding while we’re looking into this.

Hi!
I've allready started to make backup of all my forms and tables from Jotform account.
My boss is asking me how is situation with lost tables.

We still hope that you will find these files.

Kind Regards,
Wawrzyniec Kubeczak
Studio ABM

Hi Studio ABM,

Since the submissions have been manually deleted and purged, the chance to recover them is very low. This is not a data loss but a data deletion made manually and, this makes the recovery much more difficult. Unfortunately, there haven’t been any updates yet. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding while we look into this.

Hi!

I would like to ask again about the recovery status of our tables.
We still live in hope that you will be able to get them back, which will make them the best gift for the upcoming Christmas.

With best wishes,
Wawrzyniec Kubeczak
Studio ABM

Hi,

Is there anything new about?

Wawrzyniec Kubeczak
Studio ABM

Hi Wawrzyniec,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding while we look into this.

Hi Clara,

Thank you for your answer. Are you able to determine the IP of the computer used to delete forms?

Wawrzyniec Kubeczak
Studio ABM

Hi Wawrzyniec,

I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi Wawrzyniec,

Thanks for waiting patiently. Unfortunately, we can't provide IP addresses for confidential issues. But our team is working on the data recovery issue.

Thanks for your patience in advanced.

Hi Wawrzyniec,

Thanks for your patience, we appreciate it. I just heard back from our developers and they've restored the mentioned forms and related submissions. This should be resolved now.

Please let us know if you need any other help.

Hi Jotforms Team!

Thank you very much for your work in data recovery. It's actually a Christmas present for us.

With best wishes for a Merry Christmas and a Happy New Year
Greetings from Poland
Wawrzyniec Kubeczak
Studio ABM