How can I activate suspended account?

  • Maciej
    Asked on 25 kwietnia 2024 11:25

    Witam,

    kieruję do Państwa zapytanie związane z komunikatem "Your account has been suspended" i chciałbym się dowiedzieć jak odzyskać konto i kontynuować użytkowanie waszej strony internetowej.

  • Harshad_P Jotform Support
    Replied on 25 kwietnia 2024 12:03

    Hi Maciej,

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I've checked your account and I can see that it was auto-suspended by our anti-phishing system. This is because the form was collecting Username and Password on the form. Please note, it is in violation of our Terms of Use to collect any kind of password and username on the form. Since there were no submissions on the form I've gone ahead and remove the form from your account and activated the account. You should be able to log in now.

    Give it a try and let us know how it goes.

  • koniumt2
    Replied on 25 kwietnia 2024 17:45

    Thanks, it worked. I created form probably just to check and i didn't realize there is request for name and password, just got some theme i guess. Thanks again.