pliki dołączone do stworzonej ankiety

Dzień dobry,

Posiadam aktualnie plan brąz, 1GB miejsca miesięcznie na pliki dodane do wypełnianych formularzy. Czy w momencie usunięcia wypełnionego formularza, który jest już nie potrzebny zostaną usunięte dodane do niego pliki? Jeżeli tak jest to czy nadal będę miał 1GB wolnego miejsca w danym okresie rozliczeniowym?

Hi Piotrek, 

Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The Upload Space of 1 GB is the total usage limit allowed space or the number of an item your account can use. This is not a monthly usage limit that resets every month.

When you've reached your Upload Space, you can delete and then purge your form entries with file uploads to free up your storage. Before doing that, you can back up your data by downloading the submission files. Let me show you how:

1. In My Forms, select the form.
2. Click on the Submissions button in the top toolbar.
3. You'll be redirected to Jotform Tables.
4. In Jotform Tables, click on the Download All button on the left side of the page.
5. Click on the file type that you want to have.

Now that you've downloaded your submissions with attachments, you can now delete and purge them. Check out the screencast below to see how it's done:

We also have a guide about How to Delete Form Submission Data, How to Download the Submission Files, and Understanding Your Account Usage and Limits that you can check out. 

Give it a try and let us know if you need any other help.

Podsumowując usunięcie plików danego formularza nie spowoduje przywrócenia miejsca, następne pliki w nowym formularzu, który stworzę będą mogły być dodawane za miesiąc. Czy to potwierdzasz?

ok, już doczytałem, mój błąd nie jest to miesięczny limit....... Po wykonaniu archiwum wyrzucam załączniki i mam na nowo 1GB. Potwierdzasz?

Hi Piotrek, 

Thanks for getting back to us. If you delete the uploaded files without deleting the submission, it will also free up your storage. When this happens, you can continue to receive future submissions with uploaded files.

Let us know if you have any other questions.

Hi Piotrek, 

I answered your other question on a new thread. You can go ahead and check that out here. 

I do everything according to the instructions. I check various PDF files. Each time they display as in the attached image.

Hi Piotrek,

Thanks for getting back to us. It seems that you also asked this question on another thread. You can check out our reply to that here.

Reach out again if there’s anything else we can do for you.