Branch Excellence

Wednesday, November 13, 2024
Branch Excellence Visit
Date of Visit
Wednesday, November 13, 2024
Branch Excellence Visit Score - (Max. 25 Points)
23
External
Is the car park, external areas and walkways clean and free from litter?
Yes
Are the windows, window ledges and entrance doors clean and free from cobwebs?
Yes
Is the external POS to plan, in good condition with no empty or missing POS and free standing POS in operation (weather permitting)?
Yes
External Score - (Max. 3 Points)
3
Internal
Is the entrance to the customer area free from obstruction?
Yes
Is the floor clean and free from slip / trip hazards?
No
Is the Gondola / Sales space clean, full, merchandised and effective?
Yes
Are the display units clean and free from damage?
Yes
Is the coffee machine clean and operational?
Yes
Is the trade counter and equipment clean, accessible and free from clutter?
Yes
Are all colleagues wea
ring the correct unifo
rm?
Yes
Is the music at an acc
eptable level?
Yes
Internal - Observations / Feedback & Actions:
Showroom has stock all over the floor and needs reorganising. 1) Clear and tidy the floor in the showroom
Internal Photos
Item - image 1
Item - image 5212 2
Item - image 5389 3
Internal Score - (Max. 8 Points)
7
Warehouse
Is the entrance to the warehouse clear and free from obstruction?
Yes
Is the warehouse floor clear and free from slip / trip hazards?
Yes
Is the warehouse station clean and clutter free?
Yes
Is stock stored within the confinements of the racking and does not overhang the shelves?
Yes
Is the forklift and handling equipment in good condition, operational and stored safely when not in use?
Yes
Warehouse Score - (Max. 5 Points)
5
Colleague Areas
Are the toilets clean
with toilet roll, soap
and bleach available?
Yes
Is the colleague rest
area clean and fit for
purpose?
Yes
Is the kitchen area clean, stocked and the bin emptied regularly?
Yes
Colleague Areas Score - (Max. 3 Points)
3
Service Review
Review the interactions at the trade counter. Is the level of service satisfactory and focussed on sales growth?
Yes
Are the team aware of the current Google Review performance and is there evidence of requesting feedback? (Non Scoring)
No
Service Review - Observations / Feedback & Actions:
The team are doing fairly well on the customer insight forms but have not had a google review for 3 months. I have not seen any evidence of the team actively asking for feedback. 1) Remind customers to leave a google review or respond to the experience insight email 2) Achieve the minimum of 3 google reviews per month
Service Review Score - (Max. 2 Points)
1
Operations / Performance
Can the Branch Manager articulate the debt recovery plan and what steps are being taken in store to recover debt?
Yes
Are the team able to articulate the current branch performance and is it evident there is a plan for growth?
Yes
Review Stock Count Compliance. Can the team articulate actions that have been put in place in branch to improve stock accuracy?
Yes
Can the team articulate the content of their most recent catch up, actions agreed and progress made?
Yes
Operations / Performance - Observations / Feedback & Actions:
Fire door in showroom is propped open. See photo in internal standards section 1) rebrief the team on expectations
Operations / Performance / Health & Safety S
core - (Max. 4 Points)
4
Previous Visit
Have all actions set during previous visit been completed?
Yes
Visit Summary
A good visit today in MK. Standards internal and external are to high standard. The branch is delivering sales target and margin target. The team seem in good spirits and there is a good atmosphere in the branch. The warehouse looks great and is in control. Work needs to be done in the showroom in terms of standards. Google reviews need to be back on the agenda in branch. We need to be achieving the minimum expectation of 3 per month. No stock counts have been completed this month, but the branch remains on track due to over delivery last month. There are still 47 counts to complete this month to remain on track by month end.
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