Star rating field not working.

  • Vico_Connect
    Gevraagd op 13 december 2023 om 05:53

    Er lijkt een bug te zitten in dit formulier: https://eu.jotform.com/build/230312515238345

    De stervragen werken niet meer (het aantal sterren kan niet meer geselecteerd worden).

    Kunnen jullie ervoor zorgen dat dit zsm weer werkt? Onze klanten hebben hier namelijk veel last van.

    Hoor het graag, alvast dank!

  • Silvano Jotform Support
    Geantwoord op 13 december 2023 om 08:21

    Hi Gerard_Keizer,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned and tested your form and the Star Rating field is working properly as it should. Here's the screenshot of my result: Star rating field not working Screenshot 20

    I have cleared your form's cache to refresh your forms. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Give it a try and let us know how it goes.