Form keeps crashing when using captcha element

Ik heb een aanmeldformulier online staan. https://www.vakantieschip.nl/inschrijfformulier-gasten/

https://eu.jotform.com/build/233163730363350

Maar het formulier loopt steeds vast na de captcha. Deze nu verwijderd, maar blijf klachten ontvangen dat mensen het formulier niet verstuurd krijgen.

Wat gaat er mis?

grt. Isabella

Hi ibreukhoven,

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I added Captcha element to the form and able to submit the form without any issue. Check out the screencast below to see my results:

Can you try adding Captcha element again to your form and then It would be great if you share some screenshots or a screen recording showing what's happening exactly.

Support in English is also fine.

I don't have the problem myself, but several customers keep reporting this problem.

The captcha is checked and the form then hangs and does not continue. No error message appears on the screen and all mandatory questions have been completed.

And the form jumps back to the halfway point at this point

Hi Isabella,

Thanks for getting back to us. I'm sorry, but we can't view the screenshot you've sent. Can you try to send it again? We have a guide explaining how to do that.

By the way, I went ahead and cleared your form caches as a precaution. Also, for troubleshooting this further, you may ask your users to clear their browser's cache. You can provide this guide.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.