The Next button and Date Picker are not clickable in the form embedded in my website.

  • Tablefever
    Gevraagd op 7 november 2023 om 05:50

    Beste,

    Wij maken momenteel van een 3tal formulieren gebruik op de website.
    We hebben problemen met enkele functies van de formulieren.

    De knoppen "Volgende" alsook de kalenderknop om datums in te stellen werken hier niet.


    Kunnen jullie helpen onderzoeken aan wat dit te wijten valt?

    Voltaire | Leuven, Heverlee | 60+ pas aanvragen

    Voltaire | Leuven, Heverlee | 12+suggesties

    Voltaire | Leuven, Heverlee | 12+ latere datum


  • Mary Eden Jotform Support
    Geantwoord op 7 november 2023 om 08:04

    Hi Tablefever,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. We're sorry that the form embedded in your website isn't working properly. I was able to replicate the same issue when I looked at those three forms in there. Can you re-embed your form using an iFrame embed code and test if this will resolve the issue? Let me walk you through the steps for getting the iFrame code:

    • In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    • In the menu on the left side of the page, click on Embed.
    • Now, click on the embed option you want to use, and copy the code.
    • That's it. Embed your link on your webpage and you're done.

    Submit button is not visible in my embedded form when viewed in Mobile Image 1 Screenshot 20 Screenshot 10 Screenshot 20The Next button and Date Picker are not clickable in the form embedded in my website Screenshot 31

    We also have a guide about Embedding a Form Into a Web Page that you can check out.

    Give it a try and reach out again if you have any other questions.

  • TableFever
    Geantwoord op 7 november 2023 om 08:45

    I tried this with the Javascript, HTML and Iframe but the only code appearing is the HTML which has these buttons that are not working.

  • Christopher Jotform Support
    Geantwoord op 7 november 2023 om 11:08

    Hi Tablefever,

    Thanks for getting back to us. When click buttons are not working on the form, this issue is usually caused by code conflict with your website. Please use Iframe embed code to prevent code conflict and share with us the details on the issue with using the Iframe embed code. This will also allow us to review your website issue with the Iframe embed code.

    Once we hear back from you, we'll be able to help you with this.