The form is not getting submitted

Graag checken en verhelpen. Formulier wordt nu niet goed doorgestuurd en blijft hangen op 'Even geduld'

Hi rdamphil,

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know but you have to wait until they're available again.

I checked one of your recent forms and I was able to see the form without any error and successfully submitted a clone of it. Check out the screenshot below:

Can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that.

Once we hear back from you, we'll be able to move forward.

Hi Anthony, no worries, English is good as well!

I cannot submit this form: Reserveringsformulier Philharmonisch Gala (jotform.com)

It stays stuck at 'Even geduld aub...' which means 'Patience please...'

So nobody of the participants we asked to fill in this form can now submit it. Can you please solve this issue? Thank you in advance.

Kind regards,

Elke Eshuis

Rotterdam Philharmonic

Hi rdamphil,

Thanks for getting back to us. Is your form embedded on any website? I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can we fill out your form directly to test it out?

Once we hear back from you, we'll be able to move forward with a solution.

Hi Sweta,

Yes you can fill in my form directly to test it, as it is still not working. Thank you in advance.

Kind regards,

Hi Sweta, I see you filled in the form and it works again now. Also on my own computer :) Thank you for organizing this! Do you know what was wrong?

Hi rdamphil,

I tested your form and it was submitted successfully. I have cleared your account's form cache. Clearing your form caches is easy. We have a guide here on How to Clear Your Form Cache. I'll walk you through the settings to clear your form cache:

1. Hover on your avatar and click Settings to go to the Account Settings page.
2. Scroll down to the Form Caches section and click the Clear Cache button.

Let us know if you have any other questions.