Error: This site is not accessible

Hallo,

telkens wij een formulier openen, krijgen wij foutmelding (zie bijlage).

Jotform zelf werkt wel, enkel het formulier invullen lukt niet.

Hi info310_info810_info,

Thanks for reaching out to Jotform Support. Unfortunately, our Deutsch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Deutsch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you're having issues with your form. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Ik krijg nog altijd dit bericht. Ik heb in totaal vier formulieren staan en geen enkele werkt bij ons.

Hi info310_info810_info,

Thanks for confirming that the issue is still happening. Please try clearing your browser cache and cookies; try accessing the URL you shared from a private browser (Incognito mode), if possible, try connecting the device to another internet connection, and lastly, power-cycle the device and see if the issue remains.

Feel free to reach out again if you have any questions or if we can help you in any other way. 

Hallo,

wij hebben op verschillende toestellen en netwerk geprobeerd te werken.

Ook andere browsers werken niet. Incognito versie werkt ook niet.

Hi info310_info810_info,

Thanks for reaching out. Can you try this additional basic troubleshooting?

• Restart Your Internet Connection - Most internet service providers (ISPs) will recommend disconnecting your router’s power cable and waiting a full minute before reconnecting it. Once it’s back on, wait for your internet connection to reset, and then try re-accessing the website.
• Disable Your Firewall and Antivirus - Depending on what OS you’re using, you’ll need to follow a different set of steps to disable the built-in firewall. If this doesn't work, they have to enable it immediately. Here are guides: Disable the Windows firewall and Disable the Firewall in macOS
• Clear Your Browser Cache - Clear Cache – Google Chrome, Clear Cache – Mozilla Firefox, Clear History – Safari

Looking forward to your response.

Hi BREEDBEELD,

Thanks for reaching out to Jotform Support. I have moved your question to a separate thread to avoid confusion. You can check that out here.

We still can't use our forms.

Could you please check this so we could use our forms again?

Hi info310_info810_info,

Thanks for getting back to us. I'm really sorry you're having trouble accessing your forms. Could you access your forms using the 'form,jotformeu.com' domain? For instance:

• https://form.jotformeu.com/231914322939358
• https://form.jotformeu.com/231914248701352

Give it a try and let us know if there's anything else we can help you with.

Hi,

We can acces these links.

Could you make these links for all of our forms so that we can use them?

Hi info310_info810_info,

Thanks for getting back to us. There's currently an issue with users using ISPs from Belgium, as some of them has blocked some of Jotform's domain. Could you check your form builder's publish tab, I believe our Devs have made changes on forms residing on EU, where the form URL displayed there are using the 'form.jotformeu.com'. We have a guide about that here.

Let us know if there's anything else we can help you with.