How to send follow up email on the Autoresponder.

  • TheTravel
    Gevraagd op 23 oktober 2023 om 10:49

    Goedemiddag,

    Wij hebben een formulier gemaakt en wij willen graag alle respondenten nog een keer mailen met hun programma. Ik heb al een automatisch antwoord e-mail ingesteld maar nu wil ik graag alle respondenten die aan een bepaalde voorwaarden voldoen, een e-mail versturen.

    Het formulier wordt niet gewijzigd.

    Is dat mogelijk?

    Groet Janneke

  • Elbert_A Jotform Support
    Geantwoord op 23 oktober 2023 om 13:06

    Hi Janneke,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question.

    1. On your Tables page, click on the Add to insert a new column.

    An arrow pointing to the Add column heading in Jotfrm Tables Screenshot 10 Screenshot 10 Screenshot 30

    1. Select Buttons at the top.

    A highlight on the Buttons tab in Jotform Tables' Add a New Column pop up window Screenshot 21 Screenshot 21 Screenshot 41

    1. Select Send Email and click on Next in the lower-right corner.

    Arrows pointing to Send Email and Next in Jotform Tables' Add a New Column pop up window Screenshot 32 Screenshot 32 Screenshot 52

    1. Enter a column name, and click on Next icon.

    Arrows pointing to the Column Name field and Next button in Jotform Tables' Send Email pop up window Screenshot 43 Screenshot 43 Screenshot 63

    1. Click on Create Email, and select Autoresponder.
    2. Edit the Email Content, and click Save.
    3. Select the new Autoresponder and, click on Create Column icon.

    How to send follow up email on the Autoresponder Screenshot 74

    You should now be able to send the entry’s email by clicking on its Send Email button.

    A highlight to the Send Email column in Jotform Tables Screenshot 76 Screenshot 76 Screenshot 85

    Here's the result:

    How to send follow up email on the Autoresponder Screenshot 96

    Give it a try and let us know how it goes.

  • TheTravel
    Geantwoord op 27 oktober 2023 om 05:06

    Goedemorgen,

    Ik heb de stappen gevolgd maar nu krijg ik de foutmelding:
    How to send follow up email on the Autoresponder Screenshot 20

    Kunnen jullie meekijken wat er fout gaat?

    Alvast bedankt!

    Groet, Janneke

  • Andreas Jotform Support
    Geantwoord op 28 oktober 2023 om 17:29

    Hi Janneke,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutsch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutsch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. It would help us understand what's happening if you could share the link to your form or the submission ID.

    These guides will show you how to do that:

    Once we hear back from you, we'll be able to move forward with a solution.