Door klanten ingevulde formulieren worden niet altijd automatisch doorgemaild naar mij

Het is een bekende fout die wel eens optreedt en eerder opgetreden heeft, ook voorgaande jaren: het door onze gasten ingevulde formulier om te reserveren op onze camping wordt automatisch doorgestuurd naar ons emailadres, zodat ik de aanvraag in behandeling kan nemen. Recent is een aantal ingevulde formulieren niet doorgemaild. Ik gebruik 5 formulieren (5 talen) en in dit geval betreft het het NL formulier (geen idee of dit toeval is). Gelukkig belden onze gasten dan om te checken of het was aangekomen en kon ik alsnog online het formulier bij 'Mijn formulieren' ophalen en alsnog doorsturen. Graag een check.

Dank je wel.

Bas Boon

Domenica Amkreutz

Sasso Corbo

info@sassocorbo.com

Hi hihat,

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. You can check your Spam folder or Junk mail to see if that is where the email notifications were sent. Does this happen to all submissions or just a single one? Also, can you please try to use a different email address as the recipient which helps in isolating the issue? 

Once we hear back from you, we'll be able to further assist you.

Nothing in the spam
It happens to some of the submissions
I'm not sure what you mean by using another emailadress...

Hi hihat,

Thanks for getting back to us. To clarify, the issue is that you are not getting the email notification when someone completes the form, is that correct? If yes, then if you use a different email address as the recipient of that notification, will you receive it or not? Here's a user guide on how to do that.

If the issue persists, try to remove the current email notification and create a new one. Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Give it a try and let us know if you need any help.