Form heeft max file limit

  • Marco Kooijman
    Gevraagd op 28 februari 2022 om 08:50

    Hoi,

    Wij gebruiken een formulier van jullie. Echter komen de plaatjes niet door.

    Zien meldingen dat het bestand te groot is.

    Is dit een instelling die we kunnen recht zetten? Of moeten we ergens anders zijn?

    https://stadcollege.nl/aanmelden/

    https://form.jotform.com/213552723782054

    Met vriendelijke groet,

    Marco Kooijman

    Het Baken Almere

  • Lucas Support Team Lead
    Geantwoord op 28 februari 2022 om 09:44

    Hi there,

    Sorry for replying to you in English, the Dutch support is not available now.

    I checked both your forms and the website you shared with us, but I couldn't replicate any image problems on it. Can you share more information with us? Maybe a screenshot to make it easier to see what is the problem.

    How to Post Screenshots to Our Support Forum

    Looking forward to your message.

    Thank you.

  • Marco Kooijman
    Geantwoord op 2 maart 2022 om 03:51

    Hi Lucas,

    The forms seems to work.

    We just do not get the signatures in the mail. So it is not sending the files.

    When we check the mail. We see an error that the file size limit was reached. So we do not get the pictures in the mail. Is this a setting in the Form? Or can you see who is relaying the e-mail?

    Kind regards,

    Marco

  • Maruel_T
    Geantwoord op 2 maart 2022 om 04:45

    Hi there,

    Sorry for answering you in English.

    Actually if you want to upload a picture with your form you need to check if the picture is within the range of the upload limit that you set in your form.

    You can follow this guide : https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.

    Let us know if you need any further assistance.

    Thank You.