De uploadruimte van het account wordt nog steeds als vol weergegeven

  • vural_ilhan
    Gevraagd op 17 januari 2025 om 15:52

    Beste,

    ik heb alle data verwijderd uit mijn formulieren maar de ruimte voor uploaden is nog vol? wat kan ik voor dit doen?


    MVG

  • Royce Jotform Support
    Geantwoord op 18 januari 2025 om 11:06

    Hi ilhan,

    Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Dutch Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

    As for your question or concern, I checked on your account and saw that you currently have 42.06 MB out of 100.00 MB Total Upload Space limit. I've cleared your form caches because, most of the time, it fixes the issue. You can clear the browser's cache and cookies. After that, log out of your account, close your browser, and log in to your Jotform account again to check if the issue still persists. You can also try to use Incognito mode, use other browsers or devices, and try to restart your device to clear any temporary issues. If the same thing happens, we'll do a more in-depth investigation and work on finding a solution.

    Give it a try and let us know if you have any other questions.