Betalingsinzending limiet

Er staat dat we bijna de betalingsinzending limiet hebben behaald, maar in het bronze abbonnement staat dat op 100. We hebben net 15 betalingen ofzo binnen. Waar kan ik zien hoeveel betalingsinzendingen we dan gehad zouden moeten hebben en vanaf wanneer krijgen we die eerste melding?

Hi SIBleiden,

Thanks for reaching out to Jotform Support. Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and can see that you currently have 70/100 payment submissions. Note that payment submission resets every month. You may also visit our guide to learn more about Jotform's account usage and limits. You can view your monthly reset date under the account usage settings. Let me show you how to:

1. In My Forms page, click on your account's avatar in the upper-right corner of the page.
2. In the dropdown menu, click on Settings.
3. Go to Usage tab.
4. Beside Monthly Usage, it indicates your monthly limit reset date.

Reach out again if you have any other questions.

How come the payment submissions are on 70, if I have way less actual payments and submissions in the forms we used? It should be closer to 15, possibly 20 with our testing.

Hi SIBleiden,

To better check it, we need to access your account but, we need you to change your account's settings. Here's how to do it:

1. Access your Account Security Page.
2. Scroll down to Jotform Support Access and set the toggle to ON.

Once done, let us know, and we'll be able to access your account to investigate better your issue.

As soon as we hear back from you, we'll be able to move forward with this.

I turned Jotform Support on!

Hi SIBleiden,

I investigated on your submissions, and I found 5 payments validated and 14 pending. So I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Thanks for letting me know!
I hope it can be fixed and I hope to hear from you soon. We're most likely gonna need more than thirty payments before our reset date for the next month.
Thanks again for the help and hopefully you have an update for us soon!

Hi SIBleiden,

I informed our developers that you'll need more than thirty new payments before the monthly reset of your account limits, on the December 1st, 2024.

Thanks again for your patience.

Hi SIBleiden,

We are sorry that this is happening. This issue has been resolved.

If you require further assistance, please feel free to contact us.