Unexpected Error Occured while submitting a form

How can we solve this error while keeping the draft?

The error occured while filling in the form when having the device connected to a mobile hotspot. The hotspot was disconnected during entering data in the form.

We cannot find the draft and are unsure which is the next best step. We want to keep the draft data.

Hi Martijn,

Thanks for reaching out to Jotform Support. Can you share the link to the form where you're experiencing this error, so we can investigate further on our end?

Once we hear back from you, we'll be able to move forward with a solution.

This is de link:

https://form.jotform.com/243104216094346

Hi Martijn,

I cloned the form and tried to replicate the issue, but everything worked the way it should. Check out my results in the screencast below:

Can you share the model and version of the device you’re using and the version of the app with us, so we can create a performance ticket and forward it to our Developers?

Once we hear back from you, we'll be able to move forward with a solution.

Hello,

It took some time to get the device back to the office. Here is de requested information:

Samsung Galaxy Tab S5e, SM-T720

Jotform version: 2.10.11 (529)

Hi Martijn,

I tried to submit your form using the Samsung Galaxy Tab S5e to see if I can replicate the issue, but everything is working properly. Take a look at the screencast below:

I've gone ahead and cleared your form caches to refresh the form. Can you try to submit your form again and make sure that you've got a stable internet connection?

Give it a try and let us know how it goes.

Thanks for your response! The form works fine now, but I can’t find the drafts mentioned in the error.

Could you let me know where they’re stored on this device?

Hi Martijn,

You can find the draft submission in your Submission Table. Let me show you how:

1. In the Submission Table, click the 3 Vertical Dots in the Column tab.
2. Select the Incomplete Submission in the Dropdown Menu.

Give it a try and let us know how it goes.

Sadly there are no incomplete submissions on the device.

Is there a different way to find the draft as mentioned in the error (see first post)?

Hi Martijn,

It draft link is normally sent to the email entered when filling out the form. Or if you are logged in to a Jotform Account while filling out a form, you can access your Drafts in the My Forms Page. Let me show you how:

1. In My Forms Page, click on My Drafts in the left panel.
2. Now, hover your mouse on the draft and click on Continue Filling.

That's it. Let us know if you have any other questions.