Notification Email: The voucher amount is displayed incorrectly

Beste Jotform,

Op het formulier van Maxxium is een coupon discount van € 2,50 van toepassing.

Dit gaat goed als het gaat om het verrekenen, maar op de e-mail bevestiging staat het niet goed'.

Zoals je hieronder ziet staat er discount € 250,- dus dat gaat niet goed.

Hi Budget_Broodjes,

Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand what you’d like to do, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi Budget_Broodjes,

I cloned your form Budget Broodjes Bedrijfskantine ~ Maxxium and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

I have cleared your form cache in case there was some old cache data causing that issue. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.

Beste Andreas,

Today the forms stille have the discount € 250,00 EUR

So the problem is not fixed!

Hi Budget_Broodjes,

I cloned your form, tested it and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Dear Jotform,

Any update yet about this question?

Grtz Paulien

Hi Paulien,

I understand that this is taking longer to solve than expected. We need just a bit more time to come up with a solution. We’ll get back to you as soon as I have one. I've reached out to our developers to have updates about your issue.

Thanks for your patience and understanding while we look into this.

Hi Budget_Broodjes,

The issue should be resolved right now. If you had the same issue in other forms please feel free to contact us.

Thanks for your patience and understanding.