Ik heb onlangs het abonnement opgezegd.

Ik heb onlangs het abonnement opgezegd vanaf 1/7/2024. Er is nu nog een bedrag van onze rekening gegaan. Hoe kunnen we dit stopzetten ?

Hi BSBalen,

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Sure, you can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. You can also check out our guide about How to Cancel your Subscription.

Let us know if you need any more help.

I think I canceled our Subscription. Can you let me known if everything is OK so that the payments are going to stop now ?

Hi BSBalen,

I checked your account, and it appears that your subscription has already been cancelled. And you won't be charged again.

Let us know if there's anything else we can help you with.