Account reached upload space.

Hi, mein Datenspeicher ist voll , obwohl ich bereits Dokumente gelöscht habe.

Können Sie das bitte prüfen?

Dankesehr

Hi Lars_Fiedler,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I recalculated the upload space of your account. However, It seems that you have 124.92 MB of uploaded items in your account, which exceeds the upload space limit of the free plan (100 MB). If you have deleted the submission, it will go to the trash. We need to delete it permanently to free up some space. It's easy to do. Let me walk you through it:

1. Click the main tab’s vertical ellipsis icon.
2. Select the Trashed entries option.

3. In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click the Delete Forever button.

5. Finally, click Delete in the confirmation window to purge the marked entries.

Give it a try and let us know if you need any other help.

Thanks for your fast respond.

I deleted many documents, but there is although the limit.

Hi Lars_Fiedler,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've checked your account and recalculated the Upload Space. It is now at 52.46 MB, so I've gone ahead and activated the account. You should now be able to use the forms now.

Give it a try and let us know how it goes.