Verzendknop werkt niet

  • Buttolo_Vastgoed
    Gevraagd op 17 april 2024 om 05:43

    Ik heb een formulier aangemaakt om leads te verzamelen, dit werkte eerst wel nog maar lijkt nu gestopt zijn te werken. Potentiële leads kunnen het formulier wel nog bekijken en alles invullen maar niet meer op verzenden klikken waardoor niks meer binnen komt bij mij.

  • Jemuel Enterprise Support
    Geantwoord op 17 april 2024 om 08:30

    Hi Buttolo,

    Thanks for reaching out to Jotform Support. Our Dutch Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results: Verzendknop werkt niet Image 1 Screenshot 20 Could you provide a screen recording using Loom or any similar tool that shows the issue? This will give us a visual understanding of the issue and help in identifying the root cause. Also, are there any specific error messages displayed? Any additional details you can provide will be valuable in resolving this issue promptly.

    Also, can you tell us if your form is currently embedded on a website? If so, can you share with us the URL so that we can check? I cleared your form's cache on our backend system for additional precautions. You can also clear the cache of your forms by following the guide on How to Clear Your Form Cache

    Keep us updated and let us know if you need any more help.