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CertigroupGevraagd op 9 april 2024 om 02:43
Ik heb al heel wat items verwijderd maar er komt geen upload ruimte bij.
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Ravi Jotform SupportGeantwoord op 9 april 2024 om 05:04
Hello Deketelaere,
Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I will help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, please let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Your upload space appears to be updated correctly, 821.04 MB is occupied out of 10.00 GB of your upload space. Few of your forms are still hold the uploaded file that might be holding this space.
To let you know when you delete the submission it goes to the trash folder and once you purge them from the trash folder then your upload space gets free up. If you delete the submission, and they are stored in the trash folder, they still occupy the space. Let me show you how to delete the submission completely from the table.
- Select the submissions, and click on the Delete Button present in the top left corner.
- Confirm the deletion by clicking on Move to Trash Button on Pop up Menu
- Click on the Three Dots icon, and then in the dropdown menu, click on Trashed Entries.
- Click on the Select All option in the Trashed Entries and click on Delete Forever Button.
- Click on Delete Button to confirm.
We also have a guide How to Delete Form Submission Data that you can check out for more information.
Reach out again if you require any other help.