Foutmelding

Beste,

Ik krijg een foutmelding

Attachments: Because the total size is more than 5MB the uploads are not attached.

Hi Tattoohuis, 

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Is it about the Attachments in Email Notification and Autoresponder? If the content of the email exceeds the 5MB limit, the attachments that are enabled for the Email Notification and the Autoresponder Email, won't go through with the email. Please check the file size of the Attached PDF document in your Autoresponder Email for the form you are working on.

If the file still exceeds the 5MB limit, and you still need this to be attached to the email, you will then have to use an SMTP as a Sender Email in your Email Notifications. When you use and set up your own SMTP as a Sender Email, depending on the email domain server you use, the 5MB limit can be avoided. Here's a guide that will show you how to do it.

Give it a try and let us know if you need any other help.