Monthly submission limit did not reset

Hi,

De maandelijkse limieten zouden voor mijn formulieren gereset moeten worden elke 5e van de maand. Omdat dit niet is gebeurd, en volgens mij eerder ook al niet, heb ik eerst in eerder gestelde vragen gezocht naar een oplossing. Daar blijkt dat dit vaker voorkomt en dat jullie dit kennelijk handmatig moeten herstellen.

Willen jullie dit z.s.m. doen voor het account van toeslagenteam? Bedankt! Dit is best een belangrijke overweging om tot het maken van kosten over te gaan ná deze test-periode

Alex Olieman

Hi Alex,

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I've recalculated your account's usage and see that it has come down to 0 monthly submissions. Your forms are also active and can receive submissions:

Reach out again if you need any help.

Hi Raymond,

Thanks a lot! Monthly views hasn't been reset either, but that won't be a problem for now:

Hi Alex,

Thanks for getting back to us. Your monthly limit will reset on April 5, 2024, EST. Your account is still within limits, and it forms will continue to receive submissions.

Reach out again if you need any help.