How to fix the PDF attached to the Thank You Page?

  • Sparnaaij
    Gevraagd op 4 maart 2024 om 07:44

    Hallo,

    Als iemand mijn formulier Morning Power invult, dan staan er in het pdf andere vragen vermeld. Namelijk de vragen van het formulier doelen stellen. Hoe komt dit en hoe pas ik dit aan?
    De antwoorden zijn wel goed.

    Fijne dag, Rins

    Jotform Thread 12528403 Screenshot
  • Gian_D Jotform Support
    Geantwoord op 4 maart 2024 om 10:05

    Hi Rins,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m really sorry that this is happening. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the PDF select in the Thank You Page wasn't configured correctly. Check out the screencast below:

    How to fix the PDF attached to the Thank You Page? Image 1 Screenshot 40

    As you can see, the PDF was fixed after I applied the change. You can clone my demo form to make things easier, or you can apply the change on your own. Let me show you how to fix it:

    1. In Form Builder, click on Settings in the orange navigation bar at the top of the screen, and in the menu that opens on the left side of the page, click on Thank You Page.
    2. Click on the Gear icon of your PDF download option.

    How to fix the PDF attached to the Thank You Page? Image 2 Screenshot 51

    2. In PDFs to be downloaded dropdown, choose Default Document 1, and click on Create.

    How to fix the PDF attached to the Thank You Page? Image 3 Screenshot 62

    That's it. Let us know if you have any other questions.

  • Sparnaaij
    Geantwoord op 5 maart 2024 om 05:33

    Thanks Gian! Very helpful. There's only one thing left now to be solved. I made a video for you to explain. Maybe you see the bug... Thanks for the help

    https://www.loom.com/share/fb07276456364c40bd9c76db9d7fccd3?sid=43452ebc-1293-44c7-b281-087251fefe80

  • Gian Jotform Support
    Geantwoord op 5 maart 2024 om 07:58

    Hi Rins,

    Thanks for getting back to us. You can easily correct the question in question #1 on the notification email. Let me show you how:

    1. In Form Builder, click on Settings on the top of the page.
    2. Click on Emails on the left.
    3. Hover your mouse on the email and click on the Pencil icon.
    4. Delete the #1 question and paste the correct one.
    5. Click Save.

    How to fix the PDF attached to the Thank You Page? Image 1 Screenshot 20

    Give it a try and let us know if you need any other help.

  • Sparnaaij
    Geantwoord op 6 maart 2024 om 04:58

    Hi Gian. Thanks! It works now.

    One last detail: In the pdf there is a lot of white after question 4. So the answer on 5 comes on the next page. Is is adjustable, so all the answers come on page one?


    How to fix the PDF attached to the Thank You Page? Image 1 Screenshot 40 Screenshot 10How to fix the PDF attached to the Thank You Page? Image 2 Screenshot 51 Screenshot 21How to fix the PDF attached to the Thank You Page? Image 3 Screenshot 62 Screenshot 32

  • Mikhail Enterprise Support
    Geantwoord op 6 maart 2024 om 07:16

    Hi Rins,

    Thanks for getting back to us. I moved your other question to a new thread and helped you with that here.

    Let us know if you have any other questions.