Where can I clear this space?

  • Casper_Derks
    Gevraagd op 29 februari 2024 om 08:47
    Thanks.
    Where can I clear this space?
  • Lara Jotform Support
    Geantwoord op 29 februari 2024 om 08:50

    Hi Casper_Derks,

    Thank you for contacting Jotform support. If you wish to free up your upload space, ensure that after deleting the submissions, you also purge them to permanently remove the data. I recommend downloading your submission data beforehand to prevent any loss of information. You may check our complete guide here on how to permanently delete the submissions.

    Also, if you want your upload space to be updated right after you delete, and purge the submissions, you can Clear your Form's Cache from your account. Let me show you how to do it:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Reached upload space limit Image 1 Screenshot 30 Screenshot 10 Screenshot 10

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

    Reached upload space limit Image 2 Screenshot 41 Screenshot 21 Screenshot 21

    You can also check this guide for more information about clearing caches.

    Let us know if you have any other questions.