Er wordt geen met verzoek gestuurd

Beste,

Ik heb mijn eigen goedkeuring systeem gemaakt.

Helaas bij de 3e formulier gaat het mis. Want mijn 'klant' krijgt geen email binnen.

hopelijk kunnen jullie mij helpen.

Groetjes Mike

Hi Mike,

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshots below to see my results:

Inbox:

Email:

I checked the Form element that you are trying to send out to your customer and it seems you are using an SMTP. Please note that when sending an email notification via SMTP, it is not being sent from our server but from the SMTP server.

I suggest that you contact your email service provider and ask them to accept emails from Jotform regardless of the IP Address being used. This ensures that all legitimate emails coming from Jotform will be recognized and accepted by your email service provider. We also have a guide about Whitelisting Jotform IP Addresses and Domains that you can check out.

Reach out again if you have any other questions.

Hey,

Bedankt voor je reactie en hulp.
Graag wil ik dat de mails die naar papenburgmike069@gmail.com (wat nu als voorbeeld mijn klant is) wel goed gaan. anders weet een klant niet dat ik het heb goedgekeurd,

Daarnaast de andere mails die ervoor komen worden wel goed verzonden naar de 'klant' Weet jij misschien nog een andere oplossing hoe dit autmatich wel goed gaat werken?

alvast bedankt voor je hulp!

Hi Mike,

Thanks for reaching back to us. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.  If other emails that come before it are sent properly to the customer after approval, kindly check your email log history and see if it successfully sent an email after approval? Let me show you how:

1. Go to your  Account and click on your avatar/profile picture.

2. Go to Settings or you can directly go to this link.

3. Click the History tab on the left-side menu.

4. There are two drop-down menus at the top right of the page. The first one is for the date filter and the second one is for the All Action filter. Chose Submissions from this menu to show the submissions.

5. Check the details of the Submission ID as shown in the sample below.

If the email you mention is not there, then it means that the approval email was successfully sent to the user. I also suggest checking their Spam folder.

I also suggest using the default Sender emails without using SMTP to see if it resolves the issue.

You can find the guide on how to use your Gmail account as your email sender via SMTP here.

Give it a try and let us know if you need any other help.