Waarom kan ik bepaalde foto's niet meer openen?

Wij werken met verschillende accounts in hetzelfde formulier.

Sinds vorige week kan ik geen foto's meer zien en openen, die mijn collega erin heeft gezet met haar account. Enkel een icoontje is zichtbaar, maar geen miniatuurfoto.

En omgekeerd, zij kan enkel de foto's zien en openen die zij erin heeft gezet. Ook enkel een icoontje is zichtbaar, maar geen miniatuurfoto.

Hi Veroniek,

Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry that you’re having trouble with this. Please note that our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. In the meantime, can you please share with us the Form URL? We have a guide about Where to Find Your Form URL that you can check out.

Thanks for your patience while we're looking into this.

Hi Veroniek,

Sorry for the inconvenience you have experienced. This is Akin from the Jotform Tables Team.

I'm pleased to inform you that our engineering team has released a fix for this issue. Upon conducting tests, it appears that the attachments are loading successfully.

Could you please try again and let us know how it goes?

Kind Regards,