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ZschogeAsked on 13 იანვარი, 2025, 03:40
Hallo, ich möchte meinen Vertrag mit Ablauf der normalen Laufzeit beenden. Wie stelle ich das ein?
Danke! Felix Zschoge
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Raymond Jotform SupportReplied on 13 იანვარი, 2025, 04:07
Hi Felix,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Sure, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:
1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.
2. In the window that opens, click on Settings.
3. Under the Billing tab, click on Change Plan.
4. Click on the Downgrade button to switch to the Starter (Free) Plan.
Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.
Let us know if you need any more help.