Jotformを通して顧客に返金

既にチケットを購入してくださった方へ返金対応をJotform上でできますか？

Hi Billsjapan,

Thanks for reaching out to Jotform Support. Our Japanese Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Yes, you can use Jotform to process refunds for those who have already purchased tickets. We have several Refund Request Form Templates you can use and modify depending on your needs.

Once you have created the form, you can review refund requests in My Forms section. You can then approve or deny each request. 

Give it a try, and let us know how it goes.

Hi Kyle,

Thank you for getting back to me, apologies on sending it to you in Japanese.
The links was very helpful, however is there a way for me to give the customer a refund without them filling in a form?

Thank you.

こんにちは、Miki様。

Jotformサポートにお問い合わせいただきありがとうございます。お客様から受け取ったお支払いを払い戻したい場合は、選択した支払いゲートウェイから払い戻しを行う必要があります。残念ながら、Jotformアカウントから返金を行うことはできません。

例えばですが、PayPalとの統合で返金を行う方法についてはこちらをご覧ください。このように、払い戻しをご希望の場合は、決済代行会社のアカウントにアクセスしていただく必要があります。払い戻しについてご不明な点がございましたら、決済代行会社に直接お問い合わせください。

他にもご不明点ございましたらお気軽にお問い合わせください。