携帯電話からの応募回数の制限について

  • museum_museum853
    2023年8月23日 21:04に質問

    携帯電話からフォームに複数回送信すると、4回目以降送エラーが起き送信ができなくなってしまったそうです。PCからは問題なく複数回送信できるようなのですが、携帯電話からの送信には回数制限などがかかっているのでしょうか?

  • Rica Support Team Lead
    2023年8月24日 3:08に返信

    Hi museum_museum853,

    Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. There is no limit to the number of submissions you can submit using a mobile phone. However, if the form detects unusual submission/traffic from the same IP address, for security reasons a Captcha field is displayed upon form submission. Can you please share a screenshot of the error message you are getting when submitting the form multiple times on a mobile phone?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.