アカウントがロックされました

PC１でログイン中でPC２で利用できないと案内メッセージがありましたのでPC１でログアウトしたら、そのままアカウントがロックされました。

解錠お願いします。

Hello MIMARU,

Thanks for reaching out to Jotform Support. As our Japanese support is currently busy, kindly allow us to assist you in English. Upon checking, your email address is only tied to a guest account. Please note that we only offer a one-time login for guest accounts. Resetting passwords for guest account users is not possible. You need to sign up for a free account so that you could have a regular account with us. If you have a regular account on Jotform, please share the username or the email address linked to it so that I could further investigate.

Once we hear back from you, we'll be able to help you with this.

Dear Israel_Ma,

Thank you for your quick reply.

We already have a formal account.

ID:　h.ueno.ui4637

maybe Gmail or @chm.cigr.co.jp

Please try both and contact me again if it doesn't work. Thank you.

Hello MIMARU,

Thanks for getting back to us. I have checked the account under the username ''h.ueno.ui4637' and it seems that the account is active and has 1 form. I went ahead and cleared the form cache and flashed login attempts to make sure you can log in without having any problem. Could you please try clearing your browser's cache and cookies then log in to Jotform again via Google? If that does not work, please try using a different browser.

Give it a try and let us know if you need any help.

Dear Israel Ma,

Thank you very much for your prompt reply.

Unfortunately, we still could not log in via google. We try in other browser, however, the account still blocked.

Can you please check it again.

Thank you and waiting for your reply.

Hello MIMARU,

Thanks for getting back to us. We genuinely apologize for the issue you're facing. Upon checking your account under email ''h.ueno.ui4637@gmail.com'', we can see that everything seems to be in order at the moment. Would you be able to try clearing your browser caches and giving it another shot?

In case you encounter the same issue, we would appreciate it if you could take a screenshot of the Console Report and send it to us. This will allow us to investigate the issue more thoroughly and provide you with the best possible assistance.

Once we hear back from you, we'll be able to move forward.

Dear Israel Ma,

We tried to clear all broweser again howefer, we still could not login.

Please kindly find our screenshot as below.

Thank you and waiting your reply.

Hello MIMARU,

Thanks for getting back to us. I’m sorry you're having difficulties with this. Can you please try resetting your password?

Give it a try and let us know how it goes.