Jotform's 'Assign Form' button in Asana returns an error when clicked

Jotformをクリックすると、「問題が発生しました」のメッセージが表示されて

利用できません。アプリのリンクを一度解除して再度試みたのですが現象は同じです。

ご対応をお願い致します。

Hello Yshinpo,

Thanks for reaching out to Jotform Support. Can you explain a bit more about your feedback so I can get a better idea of what's happening? I cloned your form to test it, then integrated it with Asana, and was not able to replicate any issues. Could please share the link that returns an error and a screenshot of the error?

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Asana上でJotformアイコンをクリック直後の画面を貼り付けます。

添付ファイルの通り、エラーメッセージが表示されて、エラー番号も何も表示されません。

必要な情報を表示させたくても何もできませんが？

Should I translate it into English before replying?

We are using a translation tool, so please understand that there may be some errors.

Hello Yshinpo,

Thanks for getting back to us. As our Japanese Support is no longer available, replying in English would help. On the other hand, does the "問題が発生しました。後でもう一度試してください。" error come up when clicking in the Assign Form seen in your first screenshot? If yes, could you give us more details about the highlighted Assign Form option in your screenshot? Are the values of the mapped fields not being received as expected?

Let us know if you need any more help.

Yes, I am. That's right, when I click on Jotform, I get an error message and can't do anything. No error number is displayed, so I cannot do anything about it.

Thank you for your reply.

I think it would be better to clarify whether the error is on Asana's side or on Jotform's side, because when I contacted Asana, they said, "It's on Jotform's side, so please contact them." I contacted Asana and they said, "It is caused by the Jotform side, so please contact them.

Is there an error log on your server when the Jotform side is linked? Since no message is displayed as to why the error occurred, the user cannot take action.

Hello Yshinpo,

Could you please share a screencast of the issue; you can use this third-party screen recorder.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

We have recorded a video, please check it out.

The shared link is below.

Is there any problem with this kind of usage?

https://www.loom.com/share/339d80e4d53b4be381c177eed373b406

Hello Yshinpo,

Thanks for sharing a screencast of the issue. I was able to replicate the issue; I cleared the form caches, cleared the browser caches, tested the form and Asana from another browser, and removed and added back the Asana integration and the Jotform App from within Asana as you did in your Loom, but the issue remains, check out the screencast below:

I've gone ahead and escalated this to our Developer Team for further investigation. We cannot give a time frame as to the resolution but as soon as an update is available, we'll circle back to this thread and let you know.

Let us know if you have any other questions.

Thank you for your understanding, I think Jotform is a good feature and I would be very grateful if you could resolve this issue. Thank you very much for your understanding.

Hello yshinpo,

We agree with you. No worries, this has been escalated to our developers. If there's any update, you'll surely be notified.

Let us know if you have other concerns in the meantime.

We apologize for the inconvenience. Will it take a few days for you to respond?

Hello yshinpo,

We certainly understand the urgency of this issue to be resolved. Unfortunately, we are unable to provide an estimated time of fix; however, Our Developer Team is working on the issue as fast as they can. I will follow up with them and if there's any updates, you will be notified on this thread.

Sorry for the repetitiveness, but is it still going to take time to investigate the cause and take permanent action?

Is it okay for the user side to take an interim response?

Or is it no longer possible?

Hi YoshioShimpo,

Thanks for reaching out to Jotform Support. We understand the urgency of this issue. I will follow up with our Developers. We still can't provide a turn around time but rest assured once an update is available, you'll be notified here.

Thank you for contacting us.

It may be a difference in awareness due to culture. In Japan, a system bug can be fixed in two weeks at the latest. In the case of your company, it takes about six months. Or a year or so. Or, about a year in your case?

Also, you are not going to work with Asana anymore. If you choose not to work with Asana anymore, please contact us so that we can use a different application and give up using Jotform.

Hello YoshioShinpo,

Unfortunately, we cannot provide an exact timeframe for when the issue gets fixed.  I know that it’s taking some time to resolve and that is very stressful. I’ve marked this as a Priority and reached out to our Developer Team again.

We’ll let you know as soon as there is an update. Thanks for your patience and understanding.

Thank you for your assistance.

Thank you for your reply.

As you say, it is quite stressful.

We have asked Asana to contact us and let us know the deadline by which we can respond to your request.

Also, I have asked Asana to exclude Jotform from the linked apps if the linkage is not possible.

Thank you in advance for your cooperation.

Hi YoshioShinpo,

Thanks for your message. Rest assured that you'll be notified once an update is available.

Let us know if you have other concerns in the meantime.

Hi YoshioShinpo,

We have released an update for the issue you have faced. It should be resolved now.

If you have any questions, please let us know.

Thank you for your response.

I will use your service.