アップグレード手続きで支払いに進めません。

支払に進むとLoadingがでるのみで、そこから先に進めません。

対応をお願いいたします。

Hello Masahiro,

Thank you for reaching out to Jotform Support.

Can you tell us a bit more details about the issue for us to help you better? Do you mean to say payment for your subscription to your Jotform account?

We'll be glad to assist once we hear from you.

Many thanks for your reply.

My problem as below.

I've tried to upgrade to Bronze, but never to be done successfully yet.

I have selected "Billed monthly" and "Credit/Debit Card", then checked "I agree to the Terms of Service.." at "Upgrading to Jotform Bronze Plan". But I cannot input my credit card information at "Credit Card Information" , because the input form is keeping to load.

Please tell me the solution for this problem.

Thanks,

ENDO, Masahiro

We've already started to accept the application of our event.

I've just received "Action Needed: You have reached your payments limit".

But the problem has not been solved yet.

Please tell me the solution as soon as you can.

Hi Masahiro,

Thanks for getting back to us. I understand how difficult and stressful this is. Rest assured, we’ll find a solution for it. Can you take a screenshot of what’s happening and send it to us? The guide will show you how to do that. 

 For the meantime, can you please clear your browser cache. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

• Clear Cache – Google Chrome
• Clear Cache – Mozilla Firefox
• Clear History – Safari

After you have cleared your browser cache. Try to upgrade by following this guide How to Upgrade My Account.

Give it a try and let us know how it goes.

Many thanks for your reply.

My PC's screenshot is as blow.

And I tried to clear my browser cache. But it seems to not be done successfully.

Hello Masahiro,

I apologize for the inconvenience you have encountered. Please find below a direct link for the payment:

https://www.bluesnap.com/buynow/checkout?contractId=3276766&custom1=moby18jp

Best regards

Many thanks for your solution.

I've just input my credit card information.

Please make sure it.

Thanks a lot.

So we just wait until my form upgraded?

I've not received e-mail form you. What's wrong with me?

Hi moby18jp,

Thanks for getting back to us. I will forward this to the billings team, so they can check if the payment is already confirmed and then upgrade the account to Bronze. As soon I hear back from them, I will notify you. Thanks for your patience and understanding.

Many thanks for your help.

I hope my account is upgraded as soon as possible.

Excuse me, my account still haven't been upgraded.

When can it be completed?

Hi moby18jp,

Thanks for reaching out to Jotform Support. Unfortunately, I don’t have an update yet. I know that it’s taking some time to resolve and that is very stressful. I’ve marked this as a Priority and reached out to our Billing Team again. 

We’ll get back to you as soon as we have an update.

Many thanks for your reply and help.

I just hope my account will be upgraded as soon as possible.

Many thanks for your help and kindness.

My account has been upgraded finally.

Thanks a lot!

Hi moby18jp,

Thanks for waiting. We are happy to know that you can see that upgrade is already showing on your account.

Let us know if you have any other questions.