アップロードスペースの制限を解除するにはどうすればいいですか?

・2日前、トータル8000件のデータのうち、最新の4,000件ほどのデータを完全に削除したのですが、アップロードスペースの容量が減りません。なぜでしょうか。（今現在は3000件ほどのデータが残っていますが、この状態で60GBが利用されているということでしょうか？）

Hi Trinity Co., Ltd,

Thanks for reaching out to Jotform Support. I understand that you're concerned about the upload space in your account. Currently, you have 3,616 submissions, but the uploaded files within these submissions total 24,434. This is likely why your upload space shows 60.62 GB being utilized. Each uploaded file contributes to the overall space usage, and even with fewer submissions, the number of uploaded files can significantly impact your storage capacity. To ensure you can manage your submissions effectively in the future, here’s how to delete and purge form submissions:

1. In Tables, click the checkbox under the search bar to select all submission data.

2. On the right side of the screen, click on Delete.

3. In Tables, click on the Three Dots icon in the tab next to your form's name at the upper left side of the page.

4 . In the dropdown list, click on Trashed Entries.

5 . In the window that comes up on the right side of the page, select the Deleted Submission then, click on the Restore button and that's it.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

お手数ですが、日本語でのサポートをお願いします。

上記ご案内いただき、ありがとうございました。

仮削除になっていたデータを、一度すべて復元したところ、件数が10,000件を超えました。

Hi トリニティ株式会社,

When I checked on your account logs, the upload storage space is 61.87 GB / 100.00 GB. Take note that the upload storage space will not reset every month, you have to manually delete the submission data with file uploaded. Before you delete your submission data, It is recommended to download the submission data first before deleting and purging the submission data to free up your upload space. Let me show you how:

How to download Submission Data:

1. In Tables, move your mouse to the upper-right corner of the screen.
2. Click on Download All.
3. In the dropdown menu, click on your preferred File Type to download.

How to delete Submission Data:

1. In Tables, click on the Checkbox next to the submission data you want to delete.
2. On the upper right side of the screen, click on Delete.
3. Click on Move to Trash.

How to purge deleted Submission data:

1. Click on the Three Dots icon in the upper left corner of the screen beside the name tab, in the green navigation bar.
2. On the Dropdown menu, click on Trash Entries.
3. On the right side of the screen, click on the Checkbox beside Select all.
4. Click on Delete Forever, and lastly click on Delete.

It is recommended to clear your form cache after purging your submission data.

1. In My Forms, in the upper right corner of the screen, click on your Avatar.
2. In the dropdown menu, click on Settings.
3. Go to Form Caches and click on Clear Cache.

As for your other question, I've moved that to a new thread. You can check that out here.

• One submission is one count?
• Does my submission count restore if I restore the deleted submission data?
• How to filter in Jotform tables?

Let us know if there’s anything else we can help you with.