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aokamura2025年1月11日 10:37に質問
現在、フォームにプルダウン形式(確認中と再収集依頼が選択可能)のステータス(デフォルトで確認中が選択)と不備内容を記載する箇所を非表示設定でフォームに載せています。
顧客が入力した後に、テーブルで不備があればブルダウンで確認中から再収集依頼を選択すると、不備内容が記載されたメールがクライアントに飛ぶ設定を実現したいのですが、再収集依頼にステータスを変更してもメールは飛びません。
メールが飛ぶ条件は添付している画像の通りです。
どこが問題なのでしょうか?
Page URL: https://form.jotform.com/250104507077045 -
Paolo Jotform Support2025年1月12日 11:22に返信
Hi aokamura,
Thanks for reaching out to Jotform Support. Unfortunately, our Japanese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
As for your question, I checked the form link that you shared, and I was not able to find any conditions that are set up on the form. I also checked the fields on the form link that you shared, I'm not seeing any dropdown field on the form . Check the screenshot below:
To test your form and the conditions, I added a dropdown field and setup the conditions based on your screenshots. Note that I also had to add a new Auto responder email that will be sent if in case it meets the condition. Let me show you how:
Setting up the 2nd Auto responder in case conditions are met.
- In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
- In the menu on the left side of the page, click on Emails.
- Now, click on Add Email.
- Then, select Autoresponder Email, and c ustomize the options the way you want them, and you’re done.
- In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
- Click on Conditions in the menu on the left side of the page.
- Then, click on the Add Condition button and then select the Change Email Recipient Condition.
4. Configure the conditions based on the screenshot below and make sure to Save:
Check the results on the screenshots below:
When I chose A on the dropdown menu.
When I did not choose A, which would trigger the conditions that we set.
The conditions worked fine and it sent out the alternate email to the user. If this is not what you wanted to do, provide more details so that we can make it happen for you.
Once we hear back from you, we'll be able to move forward with a solution.