途中保存後のフィールド表示不具合について

  • sato_h
    2024年10月29日 12:02に質問

    お世話になっております。
    以下のようなフィールドを作成し、ロングテキストに入力した内容がその下のパラグラフにも表示されるようにしました。

    途中保存後のフィールド表示不具合について Image 1 Screenshot 40

    テキストフィールドに文字を入力すると、その下のパラグラフにも同じく反映されます。
    途中保存後のフィールド表示不具合について Image 2 Screenshot 51

    しかし、このフォームを保存し、フォームの続きを入力しようとすると、先ほどパラグラフに表示されていた文字が消えてしまいます。
    途中保存後のフィールド表示不具合について Image 3 Screenshot 62

    この問題の不具合を解決したいです。
    おそらくフォームのバグだと思いますので、ご確認をお願いいたします。

  • Jefferson Jotform Support
    2024年10月29日 14:23に返信

    Hi sato_h,

    Thanks for reaching out to Jotform Support. Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencasts below to see my results:

    途中保存後のフィールド表示不具合について Image 1 Screenshot 30

    途中保存後のフィールド表示不具合について Image 2 Screenshot 41

    Can you try to clear your browser cache and cookies to see if the issue no longer replicates? I cleared your form cache as a precaution. You can also try this to test your form on a different device or browser to see if the issue still replicates. If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • sato_h
    2024年10月29日 23:54に返信

    Thanks for the answer.

    The problem is that the same text as the text box should appear in the paragraph below it, but it does not.

    Your screenshot does that as well.

  • Shane Jotform Support
    2024年10月30日 3:45に返信

    Hi sato_h,

    ​​I tested your form and had the same issue, so I created a ticket and escalated this to our Developers.

    We appreciate your patience while we work on a solution.

  • sato_h
    2024年10月30日 4:11に返信

    Thank you very much.

    This is affecting our business and we hope it will be resolved soon.

    Perhaps it is not such a difficult bug to resolve.

  • sato_h
    2024年10月31日 8:38に返信

    I have one more question.

    Is it possible to use a combination of pre-filling and saving?

    When I save a pre-filled form and reopen it, the pre-filled text is not displayed.

  • Jefferson Jotform Support
    2024年10月31日 9:25に返信

    Hi sato_h,

    To avoid confusion, I moved your question in a separate thread. You can check my response through this link.

    Let us know if you have any other questions.


  • sato_h
    2024年11月5日 6:00に返信

    Thank you for your support. Regarding the first post about the text not being displayed after saving in progress, when will you be able to fix this issue? I know you are in the process of working on this issue but I hope it will be resolved as soon as possible as it is affecting our business.

    We would appreciate it if you could let us know the situation.

  • Lorevie Jotform Support
    2024年11月5日 8:51に返信

    Hi sato_h,

    Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

    Thanks for your patience and understanding, we appreciate it.

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