サブスクリプションの更新ができない

月額のサブスクリプションを契約しており、昨日契約期間が切れました。あたらしく月額の契約をしようとしたところ申し込むことができません。アップグレードのボタンは見つかるのですが。どのようにしたら同じ月額の契約ができるか教えてください。

Hi Miyuki, 

Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and noticed that you have an active subscription to the Bronze monthly plan. Let me check this with the relevant team and I'll get back to you once I have an update from them.

Thanks for your patience and understanding.

Hi Miyuki, 

Thanks for your patience. I have received an update from the billing team and you can renew your Bronze plan via this link.

Give it a try and let us know how it goes.

Thank you very much. I was able to make the monthly payment. Thank you for your support.