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hyperx2024年7月18日 1:46に質問
一度紐付けたスプレッドシートに落としてくる項目を変えたら反映されません。後からチェックを入れた項目をスプレッドシートに反映させるにはどうしたらいいですか?
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Waqas_A2024年7月18日 4:07に返信
Hi hyperx,
Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Are you referring to a multiple-choice field? If so, I tested the live form to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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hyperx2024年7月18日 4:34に返信
スプレッドシートに落としてくる項目のチェックをしてもスプレッドシートに反映されてないんですが、解決策教えてください
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Waqas_A2024年7月18日 4:47に返信
Hi hyperx,
Rest assured, we’ll find a solution for this. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.
Once we hear back from you, we'll be able to move forward with a solution.
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hyperx2024年7月18日 20:29に返信
画面録画をここに貼り付けられないみたいですが、どうしたらいいですか
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Waqas_A2024年7月18日 21:30に返信
Hi hyperx,
You can paste the URL of your video here. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.
Give it a try and reach out again if you have any other questions.
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hyperx2024年7月18日 21:44に返信
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Waqas_A2024年7月18日 22:07に返信
Hi hyperx,
I watched your screencast, and I'm unable to find an issue. Rest assured, we’ll find a solution for it. Can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.
Once we hear back from you, we'll be able to move forward with a solution.
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hyperx2024年7月18日 22:37に返信
さっきの画面録画であった、追加したい項目にチェックを入れてもスプレッドシートは変わらないので、ずっと情報が落とせないんです
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Waqas_A2024年7月18日 22:51に返信
Hi hyperx,
That helped me to understand what’s happening. Keep in mind that you need to update your integration to any other field in Google Sheeet. First, we're going to remove the Google Sheets integration and then add it back. Let's do it:
1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
2. In the Settings menu, click on the Integrations option on the left side of the screen.
3. Select the Google Sheets integration.
4. Then, click on Remove Integration and then Yes, Remove!
5. Now, let's connect the Google Sheets Integration again:
6. In Form Builder, circle back to Settings at the top of the page.
7. In the Settings menu, click on the Integrations option and Google Sheets integration again.
8. Now, select and connect your Google account.
9. Select an option, and then choose your form fields.
10. Click on Save, and that's it, you're done.
We also have a guide about Google Sheets integration that you can check out.
Reach out again if you need any more help.