データ容量について

  • info418_info
    2024年5月27日 20:01に質問

    自動的に3日後にフォームが削除されるように設定していますが、容量の削除が反映されていないようなので、確認いただけますでしょうか。

    それによりアカウントが無効となってしまっていますので、有効化もお願いします。
  • Hilary Jotform Support
    2024年5月27日 22:29に返信

    Hi info418_info,

    Thanks for reaching out to Jotform Support. Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, do you mean that the submissions that will be automatically deleted after 30 days? If yes, can you share the form URL to us. We'll check whether we can replicate the issue.

    As for your other question, I've moved that to a new thread. You can check that out here.

  • info418_info
    2024年5月27日 23:33に返信

    Thank you for your reply.

    We have confirmed that the data capacity has been updated.