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web7832024年5月10日 2:16に質問
ロングテキストの回答の中に<sup>や<br>等のタグがある場合、Excelでダウンロードすると消えてしまいます。
(例)
【実際の回答】
CO<sup>2</sup>
【Excelをダウンロードした際の表示】
CO2
タグを含めた状態のデータが欲しいのですが、どのようにすればよいでしょうか。
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Jessica Jotform Support2024年5月10日 2:24に返信
Hi web783,
Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. Now, let me help you with your question.
I have cloned your form and did a test submission, then download Excel file, and I was able to recreate this issue. The HTML tag will disappear when downloading as Excel file.
At the present, it's not possible to include the HTML tags. As the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.
Thanks for your patience and understanding, we appreciate it.
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web7832024年5月10日 2:30に返信
Thank you for your prompt and courteous response.
I understand now. Thank you very much.