Jotform Tables > Download as Excel: Would like for the data in Long Text field to include HTML tags

  • web783
    2024年5月10日 2:16に質問

    ロングテキストの回答の中に<sup>や<br>等のタグがある場合、Excelでダウンロードすると消えてしまいます。


    (例)

    【実際の回答】

    CO<sup>2</sup>

    【Excelをダウンロードした際の表示】

    CO2


    タグを含めた状態のデータが欲しいのですが、どのようにすればよいでしょうか。

  • Jessica Jotform Support
    2024年5月10日 2:24に返信

    Hi web783,

    Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. Now, let me help you with your question.

    I have cloned your form and did a test submission, then download Excel file, and I was able to recreate this issue. The HTML tag will disappear when downloading as Excel file.

    Jotform Tables > Download as Excel: Would like for the data in Long Text field to include HTML tags Image 1 Screenshot 30

    Jotform Tables > Download as Excel: Would like for the data in Long Text field to include HTML tags Image 2 Screenshot 41

    At the present, it's not possible to include the HTML tags. As the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

    Thanks for your patience and understanding, we appreciate it.

  • web783
    2024年5月10日 2:30に返信

    Thank you for your prompt and courteous response.

    I understand now. Thank you very much.

 
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