PayPal Integration error: Something doesn’t look right. Your payment to this merchant can’t be completed using PayPal. Choose another way to pay.

②また、PayPal決済について、エラーになってしまい、手続きを先に進められられない状況が続いております。

それぞれどのような方法で解決するべきか、ご指導いただけますと幸いです。

何卒よろしくお願いいたします。

Hi Kei,

Thanks for using Jotform. I can see that your account has multiple forms, can you share the form URL where the issue is happening? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

https://drive.google.com/file/d/1-TWf3GSVEZqkUmGO3bfvv3mFy20VrLNW/view?usp=sharing

Thank you very much.

Regarding the Paypal error, I will send you a video of the operation so you can check it out.

The Paypal account is working and it is working fine for the other payments.

I think the rest is a configuration issue with this form, but please let me know how to set it up and, if possible, how to resolve the error without changing the original configuration.

Note that we are using a different form for this form as below.

https://form.jotform.com/73317448284462

Hi Kei,

Thanks for the video, that helped me understand what’s happening. I inspected your form and it seems that the integration is correctly set up. Can you try to temporarily switch the integration to a different payment processor and then switch back to PayPal Personal? Let me show you how:

1. While in Form Builder, click on the Add Form Element menu on the left side of the page.
2. Under the Payments tab, click on the Three Dots icon next to PayPal Personal.
3. Click on Switch to Another Gateway and select from any of the options.
4. Click on Use Selection.
5. Circle back to step number two and on the next step select PayPal Personal.
6. Proceed with the integration as normal.

Give it a try and let us know how it goes.

I understand about the PayPal setup, how to select a different payment method once and then re-connect it again.

Hi Kei,

Thanks for getting back to us. Since the issue is no longer related to the PayPal integration, I created a new thread. You can check that out here.

Let us know if you have any other questions.