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sakurahouse35222024年2月15日 19:18に質問
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Rene Jotform Support2024年2月15日 21:40に返信
Hi sakurahouse3522,
Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. When I cloned and tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers to get their help. Once we hear back from them, we’ll update this thread and let you know. We really appreciate your patience and understanding while we look into this.
In the meantime, let us know if you have any other questions.
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Erwin Support Team Lead2024年2月16日 0:49に返信
Hi sakurahouse3522,
Thanks for reaching out to Jotform Support. This issue should be resolved now. Can you check it and see if the issue still persists?
Give it a try and let us know how it goes.