Submission limit is not resetting

  • yamatozaitaku
    2024年1月31日 20:57に質問

    回答数がプラン上限に達しました。

    月が変わったのでリセットされると考えていましたが現時点でもリセットされません。

    いつのタイミングでリセットされるのでしょうか?

    Jotform Thread 11384661 Screenshot
  • yamatozaitaku
    2024年2月1日 0:59に返信

    回答いただけますでしょうか?

  • Jessica Jotform Support
    2024年2月1日 3:31に返信

    Hi yamatozaitaku,

    Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. Now, let me help you with your question.

    It looks like your account limit has been refreshed now. Could you kindly take a look on your end to see whether it reflect the same too?

    Let us know if you have more questions.