Disdetta e rimborso

Buongiorno, con la mia azienda abbiamo comprato una licenza enterprise, chiedo pertanto di chiudere e rimborsare il mio account

Hi giannigio,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand you want to cancel and get a refund this subscription since your company has upgraded to an Enterprise Plan. To request a refund for your latest invoice, open this link and complete the form. After looking into your request, you'll receive an email from our team member. When you have been refunded, your account will be downgraded back to the Free Starter Plan, which includes:

• 5 Forms
• 100 Monthly submissions
• 100 MB Available upload space
• 1,000 Monthly form views
• 500 Total submission storage
• 100 Fields per form
• 10 Monthly incoming payments
• 10 Monthly signed documents
• 1 User per team
• HIPAA compliance not available
• Jotform Branding

Existing forms and submissions will remain in your account even after your subscription has been downgraded. But when you receive new form submissions, and you have already reached the available limit as a result of the downgrade, old form submissions will be automatically deleted to make room for new one. This is because the Free Starter plan has different limits for, e.g., 100 MB upload space and 100 monthly submissions. I suggest saving and downloading already existing submission files.

We also have guides to help you learn How to Download the Submission Files and Understanding Your Account Usage and Limits that you can check out.

Let us know if you need any more help.