How to cancel a susbscription?

  • Scuola_Infanzia
    Domanda del 7 dicembre 2023 alle ore 10:57
    abbiamo acquistato il piano BRONZO per un mese, come possiamo eventualmente annullarlo?
  • Rayzel Jotform Support
    Risposta del 7 dicembre 2023 alle ore 11:13

    Hi Scuola_Infanzia,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I checked your account, I saw that you purchased using PayPal. You will have to cancel your PayPal subscription from your PayPal account. 

    Reach out again if you have any other questions.